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YOUR 30 DAY MONEY BACK GUARANTEE BEGINS ON THE PURCHASE DATE OF THE ITEM(S).

You must obtain a Return Authorization number (RMA) before any product can be returned. Call or email technical support for authorization. Merchandise must be in "like new and unused condition", with all accessories, manuals, boxes, a/c adapters, and original packaging. All returns are subject to a 20% restocking fee. We will give you an RMA# to return your unit. Additional charges will be assessed for damaged returns. Merchandise that comes back with handwriting on it (or it's box) is considered "damaged". The customer is responsible for shipping costs on returned units. Also, the shipping fees it cost us to ship the unit will not be included in any refund. Please be sure to include a note explaining your exact problem, be as specific as possible, as well as the brand and model number of the box you normally use. We have many solutions for just about every cable system and the more information we have from you, the faster and better we can serve you.
Over 1/2 of the technical problems can be solved by contacting our tech staff!!!

By ordering via Internet, mail or phone you are agreeing to these above terms. No oral agreement given to you over the phone or via email will supercede this agreement.

Please note, this unit is not a cable descrambler. It is a cable converter. This unit can be modified into a cable descrambler by the end user if he/she wishes to install an Avenger MX Video Board. We do not sell or stock Avenger MX Video Boards nor do we preinstall them into our cable converters. If you wish to purchase an Avenger MX Video Board, please try searching Yahoo or Ebay. Our warranty does not cover the installation of the Avenger MX Video Board into our units and/or the attempted operation of our units with an Avenger MX Video Board installed. Please see our FAQ page for Cable Descrambler information.

We thank you for shopping at the best convertor source on the internet today



PLEASE READ BEFORE ORDERING

THERE IS NOTHING ON THE MARKET FOR DIGITAL CABLE AND QUITE POSSIBLY MAY NEVER BE.

THE UNITS WE SELL WILL NOT WORK ON DIGITAL CABLE. THEY WILL ONLY WORK ON THE ANALOG CABLE CHANNELS 1-125 THAT YOUR CURRENT CABLE PROVIDER OFFERS UNDER THEIR ANALOG CABLE PLAN. THESE ARE STRICTLY ANALOG CABLE BOXES AND FOR FULL USE REQUIRE THE USER TO BE SUBSCRIBED TO BASIC EXTENDED/STANDARD ANALOG CABLE.

ANALOG CABLE INCLUDES ALL CHANNELS FROM CHANNEL TWO THROUGH CHANNELS 2-125. ANALOG CABLE PROVIDERS OFFER TWO DIFFERENT KINDS OF ANALOG CABLE SERVICES, BASIC ANALOG CABLE AND BASIC EXTENDED/STANDARD ANALOG CABLE. BASIC ANALOG CABLE INCLUDES CHANNELS 2-13 OR UP TO CHANNELS 2-36 AND USUALLY COSTS ABOUT $10-$15/MONTH. BASIC EXTENDED CABLE INCLUDES CHANNELS 2-125 AND USUALLY COSTS ABOUT $30-$40/MONTH. YOU MUST HAVE A VIDEO SIGNAL COMING THROUGH TO RECEIVE ANY GIVEN CHANNEL AND YOU MUST BE SUBSCRIBED TO BASIC EXTENDED/STANDARD ANALOG CABLE IN ORDER TO RECEIVE ALL OF THE CHANNELS THAT ARE AVAILABLE IN YOUR AREA.

IF YOU ORDER THIS UNIT FOR THE PURPOSE OF VIEWING DIGITAL CHANNELS OF 126 AND ABOVE AND SUBSEQUENTLY RETURN THE UNIT WHEN YOU FIND THAT IT DOESN'T WORK FOR THAT PURPOSE,
THEN YOUR MONEY BACK GUARANTEE WILL BE VOIDED.

FURTHERMORE, IF YOUR CABLE COMPANY MOVES CERTAIN CHANNELS FROM THE 1-125 RANGE INTO THE 126 AND ABOVE RANGE AND YOU WISH TO RETURN THE UNIT BECASUE OF THIS, THEN YOUR MONEY BACK GAURANTEE WILL NOT BE HONORED. WE HAVE PREVIOUSLY STATED THAT THESE UNITS DO NOT WORK ON CHANNELS 126 AND ABOVE. WE ARE NOT RESPONSIBLE FOR THE ACTIONS TAKEN BY YOUR LOCAL CABLE COMPANY REGARDING THE REASSIGNMENT OF THEIR RESPECTIVE CHANNELS.

THEN YOUR MONEY BACK GUARANTEE WILL BE VOIDED.

FTA receivers come pre-programmed with the manufacturer's FTA software that enables you to receive all of the free to air channels offered by free to air satellites. We provide customer support for the pre-programmed manufacturer's software only. Downloading anything other than the manufacturers FTA program could be illegal and will definitely void your warranty.We do not provide support for program downloads that may enable you to receive Pay Per View channels. If your unit has a genuine defect please email us and we will respond to you requesting specific information that will assist us in proceeding with the return/exchange process.